Search Ideas by Author
Search Results for Author 'Smith, Kenneth H.':
1 result(s) found
The Emotional Challenge of Customer Service
Idea posted: January 2019
Institutions: Sheffield Hallam University Australian Catholic University
Authors:
Emotional Intelligence is the ability to recognize how emotions can affect your behaviour and thoughts, and the behaviour and thoughts of others, and given this awareness, helps you regulate your…
READ MORE PIN TO MY IDEAS Idea #726
Browse By Subject
Leadership & Change
Innovation & Entrepreneurship
CSR & Governance
Learning & Behaviour
Operations
Strategy
Marketing
Loading...